FAQ

The Shine for Dogs collars and leashes are not a training or walk-assist products. We prefer you only use the Shine for Dogs products when your dog is under supervision. The Shine for Dogs products are not to be used on puppies and dogs that chew.

Shine the light for those left in the dark. Shine bright – be safe!

$39.90

LED rechargeable Collar

COLLAR: Shine for JOY (LIME)

$39.90

LED rechargeable Collar

COLLAR: Shine for Hope (Blue)

$39.90

LED rechargeable Collar

COLLAR: Shine for Care (PINK)

$39.90

LED rechargeable Collar

COLLAR: Shine for Love (RED)

$39.90

FAQ

These products contain lithium batteries and should not be ingested; if in the event the collar/leash is chewed/eaten, please seek medical attention immediately! Never attempt to place a faulty or broken collar/leash on your pet.

We prefer you only use the Shine for Dogs products when your dog is under supervision. If your dog is an excessive puller, please simply use the collar as an accessory. The Shine for Dogs collar is not a training collar and a walk-assist collar. It should be used as an accessory collar for peace of mind.

Should I still use a dog lead/leash when my dog is wearing a LED dog collar?

Yes, you should always take care and put your dog on a dog lead/leash at all times when not in a safe off-leash area.

Can I leave the collar on my dog all the times?

We prefer you only use the Shine for Dogs products when your dog is under supervision. The light up Shine for Dogs collar/harness/leash is not required during daylight hours. The Shine for Dogs collar/harness/leash should be removed and stored when the dog is not walking.

Will the collar make my dog act or behave strangely?

No it should not. In the unlikely event this product is ingested, please seek immediate medical attention.

PLEASE NOTE - be a responsible dog owner and if your dog has a history of reacting to flashing lights or bright lights, please be aware! If you are unsure, you can select the 'continuous mode ON' option on the collar/harness/leash instead of the flashing mode. These collars, harnesses and leashes do have the option of a FLASHING mode and can be easily activated accidentally when playing or lightly touch by another dog/person. Always have your dog under supervision. At no time will we; Shine for Dogs, take responsibility of aggressive or 'out of control' behaviour of your dog.

The Rechargeable Fibre Optic LED Dog Flashing Collars, Harnesses and Leashes are nylon products.

Stop using the collar if your dog changes its behaviour in any negative way.

Never at any time place a collar/harness that is too tight or too loose around the dog’s neck. Always make sure that your dog is under supervision in public areas. Place your dog on a lead in non-off-leash areas at all times. We prefer you only use the Shine for Dogs products when your dog is under supervision. We are happy to assist with all sizing questions.


PLEASE FOLLOW THIS SIZING CHART

Shine for Dogs small size LED flashing collar SMALL from 11-16 inches - 1 inch wide / 28-40cm - 2.5cm wide
Shine for Dogs meadium size LED flashing collar MEDIUM from 13-19 inches - 1 inch wide / 33-48cm - 2.5cm wide
Shine for Dogs large size LED flashing collar LARGE from 15-23 inches - 1 inch wide / 38-59cm - 2.5cm wide
Shine for Dogs LED Leash6ft: 72inches - 1 inch wide / 180cm - 2.5cm wide  

Never at any time place a collar that is too tight or too loose around the dog’s neck.
Always make sure that your dog is under supervision in public areas. Place your dog on a lead in non-off-leash areas at all times.

Collars and leashes that have been worn and damaged will not be eligible for exchanges. Orders that are placed past the 21 day period are not accepted for returns. Read our full terms here. We do not accept returns for change of mind – But we are always willing to resolve any issues. Customers who use our products acknowledge that Shine for Dogs, shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the Shine for Dogs products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

Never at any time place a collar/harness that is too tight or too loose around the dog’s neck. Always make sure that your dog is under supervision in the park and public areas and place your dog on a lead/leash in non-off-leash areas at all times.

Our products contain lithium batteries (1 per product) and should not be ingested; if in the event the collar, harness and/or leash is chewed/eaten, please seek medical attention immediately!

Will the rechargeable LED dog flashing collar, harness and/or leash make a person act strange?

If anyone in your family or you have an epileptic condition or has experienced seizures of any kind, please consult your physician before using our collars, harnesses and leashes. Stop using the collars/harnesses and leashes immediately in the event a family member or you experience any of the following:

Seizures, dizziness, loss of awareness, altered vision, eye twitches, muscle twitches, disorientation, convulsions or any involuntary movement. Seek medical attention immediately.

What should I do if the battery leaks?

If the battery starts to leak, please stop using the collar, harness and/or leash immediately. In the event leakage gets onto the skin/eyes – wash immediately (this is for both humans and animals) and seek immediate medical attention.

My product is faulty, what do I do?

If the battery or operation button is damaged in any way, please do not attempt to use or recharge the product

Customers who use our products: Product Disclaimer

Customers who use our products acknowledge that Shine for Dogs shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

For our full product disclaimer please click here

Shine for Dogs uses NZ Post as the service for all orders from this website.

We aim to pack and dispatch every order within 24 hours of receipt, Monday to Friday. Orders received on weekend days: Saturday and Sunday will be despatched on Monday. We do not despatch orders on public holidays.

Questions? Email us on info@shinefordogs.co.nz

100% Customer Satisfaction - GUARANTEED

We want you to be totally happy so we can help as many dogs as we can. Don't like the colour - swop it, or send it back! Please contact us within 7 days or receiving your product.

What is the returns policy?

In the unlikely event that the product is faulty or damaged please contact us within 7 days of receiving the item and we will happily replace the item if:

  1. It has NOT been used and shows no signs of tampering.
  1. Does not have any water damage.
  1. Has all parts still intact with the collar, harness and/or leash.

You will have to send the item back to us at your own cost so we can assess it to see what the issue is.

We do not accept returns for change of mind - But we are always willing to resolve any issues. Collars and Leashes that have been worn, used and/or damaged will not be eligible for exchanges.

PLEASE READ OUR FULL TERMS AND CONDITIONS HERE

Oops! I ordered the wrong size

Ordered the wrong size? NO worries - you can easily change it!

Never place a collar or harness that is too loose or too tight on your pet. We will only change the item if it meets the returns policy (stated above ). Contact us within 7 days of receiving the item.

Collars and leashes that have been worn or damaged will not be eligible for exchanges. Postage of the new item will be done at your cost. Please note that it is suggested that you send your return package via receipted/trackable post as Shine For Dogs cannot be held responsible for any product that is lost or damaged in transit.

 

Never tamper with the lithium battery in any way. Never try to dispose of the collar and battery in a fire.

How do I charge the LED dog product?

Please use the USB charging cable that comes with the product only, (do not use another charger for another product) and plug into one of these power sources:

  • Power outlet: Use a USB power adapter and connect to a power outlet;
  • Computer: Ensure the computer is on and not in sleep mode.
  1. Find the charger which is located next to the lithium battery/ON|OFF button near the snap buckle on collars and the handle on leashes.
  1. Charging takes 30min to 1hr. While charging the illuminating strips will dimly glow.
  1. When finished charging, remove the charger from the collar and store away from children and animals.
  1. Do not leave the collar and/or leash unattended when charging.
  1. Ensure the collar and/or leash is fully charged before using.
Is the Rechargeable LED Dog Collar/Leash Waterproof?

The collar is weather resistant and splash proof, meaning they can withstand rain/snow They are not water proof. In the event that the collar does get submerged under water ensure you air-dry it only.

Never submerge the collar and/or leash in water;

Never place collar and/or leash in a washing machine;

Never place collar and/or leash in a tumble dryer;

Never place collar and/or leash in an oven;

Never place collar and/or leash in a microwave;

Never place collar and/or leash on or near a heater/radiator to dry;

Never leave the collar and/or leash in direct sunlight for long periods of time.

How do I clean the rechargeable dog collar/leash?

To clean the collar and/or leash, take a damp cloth and wipe the collar and/or leash clean. Avoid contact with the button/battery /charger area as water will damage the collar and/or leash.

Storing the collar and/or leash

Store in a cool dry area away from a radiator, direct sunlight and metal objects.

We donate part of our profits of the sales of the Shine for Dogs collars, harnesses and leashes to dogs in rescues and shelters

Which charity gets the donation?

Shine for Dogs donates to registered shelters and rescues that are part of the project. If you are a recognised, registered Rescue or Shelter and want to be part of the project. Please contact us via our contact page. If you have any more questions please contact us here.